We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support
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We are currently investigating an issue where the Pricing Page shows a blank page when trying to pay for a plan from the trial-expired page. In the meantime, as a workaround, please go to "Invoice details" and enter your address.
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We are continuing to monitor for any further issues.
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We continue to make progress toward restoring services and remain in close coordination with our third-party infrastructure provider as recovery efforts continue. The impact remains limited to customers with sandbox environments on a subset of instances, and there is no impact to production environments. We'll provide further updates upon significant developments or sooner as new information becomes available.
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ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)
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Monitors
Amazon Web Services
Degraded performance with Phoenix Cloud me-central-1
Druva Phoenix
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services.
Palo Alto Networks
Salesforce
ThousandEyes
StatusGator